Last updated: August 8, 2026

1. Overview

At Amryl, we strive to ensure every order of packaged drinking water reaches you in perfect condition. This policy explains when a refund, replacement, or return applies.

2. Eligibility for Refund/Replacement

You may request a refund or replacement if:

• The delivered product is damaged, leaking, or tampered with
• You received the wrong product or quantity
• The product shows visible quality issues (discoloration, foreign particles, etc.)

3. Reporting a Problem

Please report any issue with your order within 24 hours of delivery by contacting us via phone or email, along with a photo of the product where applicable. Claims reported after this window may not be eligible for refund or replacement.

4. Refund Process

Once a claim is verified, we will offer either a free replacement or a refund to your original payment method or via UPI/bank transfer, within 5–7 business days.

5. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after delivery
• Products opened/consumed and later reported as unsatisfactory without a genuine quality defect
• Delays caused by incorrect address or unavailability of the customer at the time of delivery

6. Bulk & Corporate Orders

Refund terms for bulk, corporate, or dealership orders may vary and will be governed by the specific agreement made at the time of order.

7. Contact Us

To report an issue or request a refund, please contact us at:

Phone: 7597711118
Email: info@amryl.in
Address: Teacher Colony, Nadbai Sub Post Office, Nadbai, Bharatpur, Rajasthan - 321602